Texas Compliance
We are here to help
While most issues between client and clinician can be addressed directly, some situations could require escalation. In compliance with the State of Texas, we provide information below to assist your pursuit of a report, if you should find yourself in such a situation.
Alternatively, some may have had wonderful experiences with their clinician and like to show support for their practice. Google reviews may be left for Oak Harbor Wellness here.
Please always feel free to reach out to provide feedback or constructive criticism by contacting the practice at: Lindsay@oakharborwellness.com
Business Violation Concerns
If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint. Click above to learn more about your consumer rights.
License Violation Concerns
If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board. Texas Behavioral Health Executive Council 1801 Congress Ave., Ste. 7.300 Austin, Texas 78701 (512) 305-7700 Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
Request Records
We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested via the client portal at the link above or email Lindsay@oakharborwellness.com to request records. Administrative charges may apply.
Good Faith Estimates
Under the “No Surprises Act,” as of January 1, 2022 medical facilities are required to provide a “Good Faith Estimate” to patients not planning to use insurance. This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. Please let your provider know if you plan to seek services as a self-pay client, and this can be provided to you. For more information go to: https://www.cms.gov/nosurprises.
Questions Regarding House Bill 4224
For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted at: